Refund policy

Returns and Refunds Policy

At McKinney Hat Company, we offer a 30-day return policy. This means you have 30 days from the date you receive your item to request a return for a refund or a size exchange.

Eligibility for Returns or Exchanges

To qualify for a return or exchange, your item must meet the following criteria:

  1. Condition: The item must be unworn, unused, in the same condition you received it, and in its original packaging.
  2. Tags: All original tags must remain attached.
  3. Proof of Purchase: A receipt or proof of purchase must be provided.

Return Process

To start a return or size exchange, visit our Returns & Exchanges Portal — powered by Redo.

  1. Log in with your order number and the email or phone number used at checkout.
  2. Select the item(s) you’d like to return or exchange and follow the prompts.
  3. Once your request is approved, you’ll receive your return shipping label and instructions directly through the portal.
  • Shipping Costs:
    • Any return shipping costs you are responsible for will be shown in the portal before you submit your request.
    • Original shipping costs are non-refundable unless the return is due to a manufacturing defect or an error in your order (e.g., incorrect item or color sent).

Please ensure all items meet the eligibility criteria to qualify for a refund or exchange.

Damages and Issues

Inspect your order immediately upon receipt. If you receive a damaged, defective, or incorrect item, contact us right away at mckinneyhatco@gmail.com or call (469)-901-1051 so we can address and resolve the issue.

Exclusions

The following items cannot be returned or exchanged:

  • Sale items are all final sales
  • Gift cards

Need Assistance?

The fastest way to start a return or exchange is through our Returns & Exchanges Portal. For any other questions or concerns, contact us:

Free Shipping only applies to orders shipping to the contiguous United States, and excludes Alaska, Puerto Rico, and Hawaii. Your order must total $199 before taxes and after any promotional discounts are applied. There is a $50 limit on shipping charges; If shipping cost is over $50, the customer will be responsible for shipping costs.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund has been approved or not. If approved, you’ll be automatically issued a refund within 10 business days.
If more than 15 business days have passed since we approved your return, please contact us at mckinneyhatco@gmail.com.